7-Day Dead-on-Arrival Return Policy

 

Customer is eligible to enjoy 7-Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).

Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice or exchange the defected item at our Senco Service Centre. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase. A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:

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1. Does not boot

2. No power

3. Battery (if applicable) does not charge or does not hold charge

4. No video

5. Internal input device failure (ie. internal Keyboard not responding)

6. Other hardware failure preventing basic operability upon its first use out of the box defective pixels are not covered.

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Exclusion from DOA Policy

1. Accessories

2. Item that has had hardware and or drivers installed and/or 3rd party software

3. Item suffers intermittent failures or failures occurring during specific operations

4. Item has been repaired by ASP or other repair centre

5. Item shows signs of tampering

6. Item damaged due to incorrect use or abuse

7. Cosmetic Faults

8. Software or consumable products

 

In case of DOA, customer can bring the notebook to Senco Service Center. The lead time of replacement normally takes around 21 to 28 working days, subject to the availability of stocks.

*We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.

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